TrustsmartDental & Orthodontic IT
IT support built around how dental practices actually run
Twenty years and 50+ orthodontic practices supported, the practice-management software, the imaging, the patient data and the CQC obligations. Reliable IT, and a real person to call, so you can get on with treating patients.
20 years · 50+ orthodontic practices supported · Rated 5.0 on Google
The pressures your practice is actually under
Dental and orthodontic IT has its own gravity. The systems are specialist, the data is regulated, and the cost of getting it wrong shows up in chair time and CQC reports, not abstract dashboards.
When the diary won't open, the day stops
If Dentally, R4 or SOE won't load, the diary stops and the waiting room backs up. Generalist IT treats that as Priority 2.
Patient data carries weight you can't unbreak
Clinical records, intra-oral imaging and card-payment data sit under CQC scrutiny and GDPR. A failed backup or over-shared mailbox is a reportable incident.
Specialist kit nobody else seems to understand
Intra-oral scanners, sensors and imaging suites have to talk to your practice software cleanly. Generalist IT shrugs and blames the vendor.
Compliance shouldn't depend on a binder nobody opens
DSPT, Information Governance and CQC inspections come round regardless. If backups, access controls and audit logs aren't already configured to evidence them, you'll be scrambling.
Reliable IT, and a real person to call
The four things we hear most from dental and orthodontic principals, and the four things we own, end to end.
Practice-management software, kept running
Proactive monitoring and fast response for Dentally, R4, Exact and SOE, so the diary opens on time and stays open.
Compliant by design, not by panic
Backups, access control, encryption and monitoring configured to evidence CQC and Information Governance from day one, so the evidence is there when an auditor asks.
We speak dental, fluently
From iTero and 3Shape scanners to Dolphin imaging and sensor workflows, we support the clinical kit alongside the office PCs, and own the bit in between.
A real person, not a portal
Phone, email or WhatsApp, whichever your team uses. A real person who knows your practice, not a ticket queue or a portal.
We already know your software
Most IT firms are generalists. They'll handle your Wi-Fi and your email well enough, then phone the vendor when Dentally won't sync to your iTero, and you'll wait while they learn it on your time.
Twenty years inside dental and orthodontic practices means we already know the practice-management systems, the imaging suites, the scanners and the awkward places they meet. When something doesn't work, you're getting our experience.
Other systems? We learn quickly.
Dentally
Cloud practice management
R4
Carestream PMS
Exact
Software of Excellence
SOE
Software of Excellence suite
Ortho2
Orthodontic-specific PMS
Dolphin
Imaging & treatment planning
iTero
Intra-oral scanning
3Shape
Scanner & lab integration
Compliance frameworks we work with
CQC inspections, Information Governance reviews and DSPT submissions don't reward last-minute scrambles. They reward practices whose IT was already set up properly, where backups run and are tested, access is controlled and logged, encryption is in place on the kit that leaves the building, and the evidence is on file before anyone asks for it.
We don't tick boxes, we build the controls in so the evidence is there when CQC asks. The frameworks below are the ones that shape how we configure your IT; the goal is that compliance becomes a quiet by-product of doing the work properly, not a quarterly fire-drill.
CQC
Care Quality Commission, data security & governance expectations
Information Governance / DSPT
NHS Data Security & Protection Toolkit submissions
GDPR (patient data)
Lawful basis, retention, breach handling for clinical records
What working with us looks like
We don't sell a portal. We don't sell SLA tiers. We sell a long-term relationship with a small, experienced team that gets to know your practice and stays with it.
1. Discovery
We sit down with the principal and practice manager and walk through how the practice actually runs, software, kit, what's frustrating.
2. Onboarding
A structured handover from your current IT firm, without the diary missing a beat. From your patients' point of view, nothing changes.
3. Day-to-day
Proactive monitoring, patching and backups on a schedule we own. When something breaks, you reach a real person who knows your practice.
4. Reviews
Regular reviews of what's happened and what's coming, kit refreshes, CQC prep, growth plans. Recommendations sharpen over time.
Curious if we'd be a fit?
A short conversation. We'll be honest about whether we're the right firm for you.
Rated 5.0 on Google by the businesses we support
We'd rather earn the next one than dress up the last.
The questions practice principals actually ask
If something here doesn't answer your question, ask us directly, we'd rather have a real conversation than hide behind a page.
Do you actually support our practice-management software?
Yes. Dentally, R4, Exact, Software of Excellence, Ortho2 and Dolphin are systems we work with every day across the 50+ orthodontic practices we support. We know how they integrate with imaging, scanners and payment systems, and where they tend to trip up. There's no learning curve on your time.
Can you help us pass CQC and stay on top of DSPT?
Yes. We configure backups, access control, encryption and monitoring to evidence what CQC and the NHS Data Security & Protection Toolkit expect, and we can support you through the submissions and the inspections themselves. We won't claim accreditations we don't hold, but the controls we put in place are designed so the evidence is already on file when you need it.
Do you understand intra-oral scanners and imaging integration?
Yes, iTero, 3Shape and the imaging-to-PMS handoff are some of the most common issues a generalist IT firm gets wrong. We support the scanner, the workflow into Dolphin or your PMS, and the storage and backup of the resulting data. If the scan won't upload or the case won't sync, you call us, not three different vendors.
How fast do you respond when something is down?
We don't publish a hard SLA on this page because the honest answer depends on the issue and what's on fire, but the practical answer for our existing practices is: fast, by a real engineer, on whichever channel suits you. If the diary is down, we'll be on it. We'd rather show you in a conversation what response actually looks like than dress it up in a chart.
What does onboarding actually look like?
Structured, quiet, and finished without the diary noticing. We audit your current setup, document what's there and what's missing, take secure handover of admin access from your existing provider, configure monitoring and backups properly, and brief your team on how to reach us. Most onboardings run in the background over a few weeks; the patient experience doesn't change.
What happens when something goes seriously wrong?
You reach a real person who already knows your practice. Phone, email or WhatsApp, whichever you'd rather, and for genuine incidents we move to a call and a hands-on response, remotely first, on-site where it's needed. Our monitoring usually catches the early signals before reception does, which is most of the battle. When something can't wait, we'll be there.
Can we leave if it isn't working out?
Yes, and we make handovers clean, whether that's to the next IT firm or back to you. You're not locked in. We'd rather lose a client gracefully than keep one who isn't happy; that's how relationships in regulated sectors actually work.
Are you only for orthodontic practices, or general dental too?
Both. Our deepest track record is orthodontic. 50+ practices, two decades, but the same discipline applies to general dental practices running Dentally, R4, Exact or SOE. If your practice has clinical records, imaging kit and CQC obligations, we already understand the shape of your IT before we walk in.
Let's talk
Let's talk about your practice IT
Twenty years and 50+ orthodontic practices supported. A real person to call, when something can't wait. If your IT firm doesn't feel like a partner, we should have a conversation.
Or call us directly on 01784 776472